Privacy Policy

Privacy Policy

Your privacy matters to us, and we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, and disclosure of your personal information when you use ineedgig’s websites, apps, content, email communications, ads, and other online services (collectively, our "Online Properties") and ineedgig’s services (“Services”). By accessing or using our Online Properties and Services, you consent to the policies and practices as described in this notice. If you do not agree with our policies and practices, you may not access or use ineedgig’s Online Properties and Services.

Definition
  1. ineedgig’s mobile application gigkar (an “Application”).
  2. ineedgig’s website (the “Website”) accessible from https://www.ineedgig.com;
  3. ineedgig’s cleaning products (the “Prodcuts”) and
  4. ineedgig’s services (The “Services”) provided to you by our Service Professionals as described on our Application and Website;
  5. "We," "us," or "our" refers to ineedgig Services Private Limited (“ineedgig”) the provider of the Services.
  6. “You” or “your” refers to all users of ineedgig Online Properties and Services.

Scope
This policy applies to all users of ineedgig Online Properties and Services anywhere in the world, unless they use a service covered by a separate privacy notice.

Information We Collect
We may collect various types of information when you use our Online Properties or Services, including:

Personal Information
We collect personal information that you voluntarily provide to us when you register for our Services, express an interest in obtaining information about us or use our Online Properties or Services, when you participate in activities for the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with our Online Properties and the Services, the choices you make, and the products and services you use. The personal information we collect may include your name, email, phone number, login name and password, address, profile picture, driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo), emergency contact information and user settings. This may also include background check information, such as criminal record (where permitted by law), occupation, right to work and evidence of health or fitness to provide services using ineedgig Application. We may also collect demographic data, such as age group and household composition, through user surveys, and use this information to offer our products and services that are likely to be of interest to you.

Payment Data
We may collect data necessary to process your payment if you make purchases. We use a third-party payment processor BillDesk (https://www.billdesk.com/web/) to bill you through your selected mode of payment.

Vehicle Information
We may collect information about your vehicle, such as the make, model, year, and license plate number.

Location Data
We may collect your GPS location data when you use our mobile Application for scheduling services and tracking purposes. If you wish to change our access or permissions, you may do so in your device's settings.

Transactional Information
We collect transaction information related to the use of our services, including the type of services requested or provided. We collect details about your vehicle, including its make, model, and license plate number; and additional details such as scheduled date and time, requested service location, preferences or custom instructions you provide related to the services. We may collect photographs of the vehicle, to document the condition of the vehicle before and after the service.

Appointment History
We collect and store certain information related to your previous appointments. This information may include your name, contact details, date and time of your appointment, vehicle details, type of service requested, location where the service was provided and payment details excluding sensitive financial information.

Usage Data
We collect data related to your interaction with our Services. This includes your browsing activity, session duration, preferences and app crashes and other system activity.

Device Data
We collect data about the devices whey you visit, use or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, hardware models, unique device identifiers (e.g., IMEI, IDFA), device name, mobile network information, Application usage data, device location data (with your consent), operating system and versions, software, language preferences, referring URLs, advertising identifiers, device motion data and information about how and when you use our Services.

Communications Data
We collect data regarding any feedback or communication you provide to us, when using our Online Properties or Services, and this includes text messages, emails, in-app messages, as well as the content of text or email, phone calls and any other form of communication related to our services. This may also include photographs, or audio or video recordings submitted by users in connection with a customer support request.

How We Process Your Information
We process your personal information depending on how you interact with our Online Properties and Services to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so. We use the data we collect for:

Account Creation
We process your information so that you can create/update/ manage your account. To facilitate authentication and log in to your account, as well as keeping your account active.

Service Delivery
To provide you with the requested services, including scheduling, tracking, generating receipts, service updates and communication between users. We process your information to manage and fulfil your orders; process payments and send invoices; to communicate with you about your bookings and returns; and to develop new features and to improve our Services.

Payment Processing
We use a third-party payment processor BillDesk (https://www.billdesk.com/web/) to process payments and generate invoices for the services you request. And to keep a record of your transaction history, including the amount paid, date, and payment method, for billing and accounting purposes.

Customer Support
We process your information to respond to your inquiries, provide support to users and solve any potential issues you might have with the requested services. Communication records between you and our customer support team, including emails, chat transcripts, or phone call logs, may be used for customer support purposes, including resolving service-related issues and addressing customer inquiries.

Communication
To send you details about our products and services, promotional offers, updates and newsletters. To communicate with you updates/changes to our terms and policies, and other similar information.

Messages & Notifications
To send you messages and notifications regarding your account or certain features of the Applications. This information is primarily needed to maintain the security and operation of our Applications, for troubleshooting, for offering discounts or promo for our Services, and for our internal analytics and reporting purposes.

Marketing and Advertising
To personalize your experience and provide you with targeted content and advertisements. To send you promotional offers, updates, and other marketing materials by sending emails, text messages, whatsapp messages, and in-app messages or other communications.

Displaying ineedgig advertising on third party apps or websites. This includes using location, order history, usage data, and device data or user identifiers with advertising partners to personalize such ads to users’ interests.

Displaying third party advertising in ineedgig’s Application or in connection with our Services. This includes advertising for other third-party offerings or products that are tailored to users' perceived interests and characteristics. We determine these interests and characteristics using data like order history, usage patterns, demographic information (potentially including inferred gender), and device or user identifiers.

Non-marketing communications.
To send surveys and other communications which are not for the purpose of marketing the services or products of ineedgig or its partners. This includes appointment confirmation, reminder messages, service updates, service reports, invoice and payment confirmation, safety measures and feedback.

Analytics.
To analyze usage patterns to improve our services, website, and mobile app, and to better understand user behavior and preferences. To analyze effectiveness of ineedgig’s add and third-party adds displayed in ineedgig’s Application or in connection with our Services. Data analytics is conducted to improve service quality, efficiency, and customer satisfaction.Data is used solely for analytics purposes and not for any unauthorized or personal use.

Safety and Security
To enhance the safety and security or our users and Services. This includes verifying the identity of the users and their ownership of the vehicle before starting the services; background check of ineedgig’s service professionals; GPS tracking and tracking service progress; and keeping detailed records of each cleaning job, including photographs of the vehicle, to document the condition of the vehicle before and after the service.

Legal Proceedings and Requirements
To comply with applicable laws and regulations and to protect our rights, privacy, safety, or property, and that of our users. This includes using data for the purpose of examining or resolving claims or disputes associated with the use of ineedgig’s Online Properties and Services. This is done to meet the obligations imposed by relevant laws, regulations, operating licenses, or agreements, as well as in response to legal procedures or government requests, including those from law enforcement agencies. We undertake these actions on the grounds that they are necessary for purposes of ineedgig’s legitimate interest in investigating and responding to claims and disputes relating to use of ineedgig’s Online Properties and Services, and/or necessary for compliance with applicable legal requirements.

Cookies and Third-Party Tracking Technologies
We use cookies and other tracking technologies to collect and store your information. Specific information about how we use such technologies and how you can manage cookies is set out in our Cookie Policy

What Legal Bases Do We Rely on To Process Your Information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. The General Data Protection Regulation (GDPR) require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent
We process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract
We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legal Obligations
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

When And With Whom Do We Share Your Personal Information
Some of ineedgig’s Services and features require sharing data with other users or/and we may share your personal information with the third parties.

With other Users
Sharing with service recipient service delivery professionals’ name, profile photo, ratings, tracking and service details. Order recipient’s name, delivery address, contact details, profile photo, vehicle details, route details and additional service details may be shared with the service delivery person.

With the General Public
Questions or comments posted by users on public forums like ineedgig’s blogs and ineedgig's social media pages may be visible to the general public, including any information provided in the questions or comments by the user.

With Business Partners or Third-Party
We share your information with our business partners and third parties to help us provide our Services. This includes BillDesk, in connection with payment processing and facilitation; Google, in connection with the use of Google Maps in our Application; and social media companies in connection with our use of their tools in our apps and websites; collaboration with marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to engage with our users and gain insights of their preferences while also evaluating the effectiveness of our advertising efforts; consultants, lawyers, accountants, and other professional service providers; research partners, including those performing surveys or research projects in partnership with us or on our behalf; and vendors vendors that assist us to enhance the safety and security of our Online Properties and Services.

Business Transfers
We may share or transfer your information in connection with the movement of our servers from time to time (located in a country other than the one you are based), or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

For Legal Reasons
We may disclose user data under certain circumstances, including when required by applicable laws, regulations, operating licenses, agreements, legal procedures, governmental requests, or when there are safety or similar concerns. This disclosure may involve sharing data with entities such as law enforcement agencies, government bodies, or other third parties as deemed necessary to uphold our Terms of Service, user agreements, or other policies. It is also done to safeguard our rights or property, as well as the rights, safety, or property of others. In instances where there is a dispute we may be legally obligated to share your data.

With Consent
We may disclose a user's information for purposes other than those outlined in this policy only with the consent of the user for such sharing.

How Long Do We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Users may request deletion of their accounts at any time. Following an account deletion request, we delete the users’ account and data, unless they must be retained due to legal or regulatory requirements; or for reasons stated in this notice; or for purposes of safety, security, and fraud prevention; or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Where retention is necessary for the above reasons, we may retain the users’s account and data for the applicable statutory retention period after a deletion request. No purpose in this notice will require us keeping your personal information for longer than 90 days past the termination of the user's account, when we have no ongoing legitimate business need to retain your personal informatio, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe
We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

Do We Collect Information From Minors
We do not knowingly solicit data from or market to children under 18 years of age. By using our Online Properties and Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at info@ineedgig.com.

What Are Your Privacy Rights
Based on the applicable laws of your country, you may have the right to request access and obtain a copy of your personal information; to request rectification or deletion of your personal information; to restrict the access and processing of your personal information; and if applicable, to data portability. You can make such a request by contacting us at support@ineedgig.com.. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent
We rely on your consent to process your personal information. You have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at support@ineedgig.com. or updating your preferences directly in ineedgig’s mobile application gigkar (Profile > Settings menu).

Device Permission
Most mobile device platforms, including iOS and Android, restrict access to specific types of device data without the explicit permission of the device owner. Each platform employs distinct methods for obtaining this permission. To grant access, kindly review your device's settings or consult your service provider for guidance.

Location Data
Users can enable/disable us to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Account Update
If you would at any time like to review or change the profile information in your account, you can do so directly in ineedgig’s mobile application gigkar. If you would like to update your mobile number, then please write an email to support@ineedgig.com.

Account Deletion
Users may request deletion of their account at any time through ineedgig’s mobile application gigkar or by writing an email to support@ineedgig.com.. Upon your request to terminate your account, we will delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Non-marketing communications
We send you informational text (SMS) and in-app notifications as part of the normal business operations of your use of our Services. These notifications are a necessary part of using the ineedgig app gigkar. You may opt-out of receiving text (SMS) through your device settings. However, opting out of receiving text (SMS) will impact your use of our Services and features.

Marketing and Promotional Communications
We send users personalized communications (such as, emails and whatsapp messages) about ineedgig products and services. We may share data with advertising partners to deliver personalized ads about ineedgig’s products and services on third party apps and websites, or to measure the effectiveness of such ads. We may use data to display ads for third party products or services that are personalized based on users observed or inferred interests and characteristics. You can unsubscribe from emails and whatsapp messages at any time. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and Tracking Technologies
For information on how to control our use of cookies and related tracking technologies, including for purposes of displaying personalized ads, please see our Cookie Policy

Updates to this Policy
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Information
If you have any questions or concerns about this Privacy Policy , please contact us at info@ineedgig.com

Ineedgig services Pvt.Ltd.

House No: 5-c 86,
Nariman Chauraha, Kathgodam,
Haldwani, Nainital.
Uttarakhand – 263126

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Email : info@ineedgig.com

Tel: +91 8791730900

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